Each patient is different and will require individualized collaboration experiences.” “If you want to measurably impact patient outcomes, give them personalized communication across multiple modalities such as text messaging, chat, mobile, phone, video and desktop. “We intuitively know that different diseases require different treatments, but we forget that applies equally to patient collaboration tools,” Shah says. To improve patient outcomes using CC&C tools, health systems should focus on specific patient populations with specific conditions, he says. “CC&C tools absolutely have the ability to transform care delivery models and enable health systems to achieve the Quadruple Aim,” says Rikki Jennings, chief nursing informatics officer at Zebra Technologies.Įvolving from loose-leaf binders to messaging tools within electronic health records (EHRs) as well as separate communication applications, CC&C tools allow physicians to issue prior authorizations and give second opinions, explains HealthTech influencer Shahid Shah, a digital health/life sciences entrepreneur and founder of Netspective Media, which operates the health technology online community Medigy.Ĭlick the banner below for CDW resources to dig deeper into clinical collaboration strategies.Ĭlinical Collaboration Boosts the Patient ExperienceĬC&C tools must fill communication gaps with patients to be legitimate, according to Shah. Clinical communication and collaboration technology tools make these goals possible. The explosive adoption of mobile devices along with growth in telehealth are helping the healthcare industry achieve what it calls the Quadruple Aim, which aims to improve health outcomes, enhance clinician experiences, boost patient experiences and lower costs.
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